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Terms & Conditions

Thank you for your interest in TWWarriorsNC.com (our site). This page outlines the terms and conditions (T&Cs) that govern the use of TWWarriorsNC.com, where TW Warriors NC (referred to as "our," "us," and "we") provides various products and services. By accessing our site and placing an order, you explicitly agree to these Terms & Conditions, subject to updates from time to time. If you do not agree with these terms, we appreciate your interest but kindly refrain from placing orders on our site. For any inquiries regarding TW Warriors NC, our terms and conditions, or our site, please contact us at: twwarriorsnc@gmail.com

Please note that headings and subheadings in this document are for convenience and do not affect the interpretation of this Agreement.

These Terms and Conditions are subject to English Law, and any dispute arising in connection with these terms will be exclusively under the jurisdiction of the English courts.

1. Our Rights

1.1 Amendment of Terms and Conditions and Privacy Policy

(a) We reserve the right to amend our terms and conditions and privacy policy without prior notice, as deemed suitable by us. Your continued use of our site after such changes constitutes your acceptance of them. Please regularly review these terms and conditions for updates.

(b) We retain the right to modify or amend our site, either permanently or temporarily, with or without notice, and you acknowledge that we shall not be liable for any modification or withdrawal.

(c) We may monitor activity and content on the Website, investigate violations of these Conditions or complaints related to the Website, and take appropriate actions, which may include warnings, suspensions, terminations, or content removal.

(d) We may change or modify product availability and pricing, either permanently or temporarily, without prior notice, and you acknowledge that we shall not be liable for any changes in product availability or pricing.

1.2 Site Changes

Please be aware that our site may undergo changes over time. We are not liable to compensate you for any inability to use our site due to site failures, suspensions, or removals.

1.3 Order Acceptance

Your order serves as an offer to purchase a product from our site. All orders are subject to our acceptance, which will be confirmed via email from TW Warriors NC. The contract between us will be formed upon our sending of this confirmation email, and proof of sending shall suffice as evidence of contract formation.

2. Site Use & Availability

2.1 Lawful Use

You may use our site solely for lawful purposes and must not employ it (or any part of it) for illegal activities.

2.2 User-Generated Content

(a) Content you submit must not contain material that is obscene, offensive, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age.

(b) You may not infringe upon copyrights or trademarks associated with TW Warriors NC, our partners, or any other entity.

(c) Content must not impersonate others or misrepresent your identity or affiliation with any organization.

2.3 Prohibited Actions

(a) You may not upload or transmit computer viruses, malware, or other disruptive elements.

(b) The use of automated devices or processes to retrieve, index, data mine, or manipulate the Website or its contents, including CAPTCHAs, is prohibited.

(c) Actions that unreasonably burden our infrastructure are not allowed.

(d) Modifying the Website beyond reasonable use for its intended purpose is prohibited.

2.4 Independent Actions

In the event of a dispute or claim against an end user of our site arising from their use, you agree to pursue such actions independently of us.

3. Privacy Policy

For data protection under the Data Protection Act 1998, TW Warriors NC is the data controller.

3.1 Data Processing

We process your information according to our privacy policy, described here in our Privacy Policy.

3.2 Information Collection

(a) When creating an account, you will provide us with your personal information, including name, billing address, delivery address, email, phone number, and password. Payment details will be processed by our payment terminal partner.

(b) Further information may be collected from training sessions or site usage.

3.3 Use of Information

We use your information for various purposes, including order processing, communication, feedback collection, and marketing. It may be shared with external agencies for specific purposes.

4. Intellectual Property

4.1 Ownership

(a) All rights, including copyright and database rights, for the website and its content, belong to or are licensed to TW Warriors NC.

(b) You may not copy, reproduce, republish, download, post, broadcast, or transmit any content or intellectual property without written permission from TW Warriors NC.

(c) All trademarks appearing on our site are owned by us or their respective holders, and any unauthorized use may constitute an infringement.

5. Our Liability

5.1 Limitation

(a) Our liability under the Contract is limited to the amount paid for the purchased Products.

(b) The content on our site is provided without guarantees, conditions, or warranties concerning its accuracy.

(c) We are not responsible for errors, omissions, or technical problems on our site. Any inaccuracies reported will be corrected as soon as reasonably possible.

5.2 Exclusion of Liability

To the extent permitted by law, we exclude all liability (contractual, tort, or otherwise) for direct, indirect, or consequential loss or damage incurred in connection with the use, inability to use, or results of using our site and its materials.

5.3 Exceptions

These limitations and exclusions do not affect your statutory rights and apply only to the extent permitted by applicable law. They do not limit our liability for personal injury, deceit, or negligence.

6. Our Contract

6.1 Order Confirmation

Upon making an order, you will receive an email accepting your offer. This email confirms the contract between us.

7. Availability & Delivery

  1. Dispatch & Delivery (our shop is via AKUMA)

Club Shop Process – All club shop orders will be processed within a few days of receiving your order, it will take a maximum of 4 weeks from your order date at the time your order was placed for your order to be delivered. During busy periods we may introduce processing dates to manage orders which may extend the delivery from 4 weeks to 6 weeks. If this is the case then you will find your processing dates and further information on the home page of your club shop. 

8. Prices & Payments

8.1 Product Prices

(a) Product prices on the Online 'Shop' section of our site are displayed on TWWarriorsNC.com and include VAT (where applicable) but exclude delivery costs.

(b) We are not obliged to provide a product at an incorrect price if an obvious error occurs.

8.2 Payment

Payments for TWWarriorsNC.com are processed through Stripe, accepting various payment methods.

9. Refunds & Returns

9.1 Returns

(a) For uncustomized plain stock items purchased on our Online 'Shop,' returns are accepted within 28 days of receiving the delivery for a full refund, excluding delivery charges. Goods must be unopened, undamaged, and in the original packaging with labels and tags attached. You may also exchange the product for one of equal value at TWWarriorsNC.com.

(b) TW Warriors NC kit orders are non-refundable but can be exchanged for a different size if the original product does not fit.

10. Product Aftercare

10.1 Washing Instructions

Printed products are machine washable up to 30°C. Do not dry clean, tumble dry, bleach, or iron directly on the print. Wash garments inside out.

10.2 Responsibility

We are not responsible for any damage resulting from the cleaning or drying processes after receiving the kit.

11. Training Sessions

11.1 Participation

(a) Sports injuries are uncommon, and we are not liable for any injuries that may occur.

(b) Participants should wear suitable attire and bring necessities, such as water, food, and sunscreen.

(c) Personal belongings are not our responsibility.

11.2 Payment & Cancellation

(a) Refunds will be granted for participant withdrawals up to 48 hours before the session begins. After this time refunds will not be granted.

(b) Session cancellations by us will result in a full refund.

11.3 Photography & Video

(a) Photographs and videos may be taken during activities for promotional purposes.

11.4 Insurance

Participants are covered by Public Liability Insurance during Free trial sessions. Personal liability insurance is advised but not our responsibility. We do not accept liability for events beyond our control.

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